FAQ's For NC Tow Pros Of Cary
If you have been in an accident, you almost certainly have questions.... We have the most frequently asked questions that drivers around Cary usually have right here!
If you are involved in a collision anywhere in Cary and your car is no longer safe to drive, you will almost certainly need to have it towed to a repair shop or a body shop. But, before you call to have your vehicle towed, you should be aware of your rights and what to expect when the tow truck driver comes to the location needed. While the majority of tow truck drivers are honest professionals, there will always be a bad apple somewhere in the sphere of services that try to take advantage of those who are understandably shook up in a difficult circumstance. Following an accident, anybody might become extremely susceptible to getting mislead! There are several precautions also you may take to prevent getting into a jam before deciding whether or not to have your vehicle towed. Before allowing someone to tow your automobile somewhere, you should always:
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1. Call your auto insurance provider first, even if it's after posted business hours. Your insurance can advise you on what to do next, recommend fair towing costs, or tell you the rates they can pay out based on your policy coverage. They may also assist in avoiding needless delays in getting your automobile fixed by their connected teams. They may even be able to arrange for one of their chosen repair facilities to pick up your damaged car for you in some situations. If you can't reach your insurer right away, or if you prefer not to have your insurer find a tow company for you, you can still have your vehicle picked up, but keep the rest of the tips on our handy list here at the forefront of your mind, AND keep all receipts and documents related to your tow, because some insurance companies can reimburse you for some or even all of the expenses, depending on your policy coverage.
2. Determine whether or not your car requires towing at all. When you've been in an accident, your first inclination may be to contact a tow truck operator. However, you may be able to safely drive your vehicle away from the site on your own, without their help. The most important thing to remember is safety every time! If you can answer yes to the following questions, you can probably drive your own car instead of calling a tow truck:
- Do you have any fluid leaks in your vehicle?
- Are your headlights and taillights still operational?
- Are all of your mirrors in good condition?
- Does the steering and braking feel natural?
- Can your hood still close securely?
If you can't answer yes to all of these questions or have additional reason to suspect your car isn't safe to drive (for example, if the airbags have deployed or if there's damage to the tire, wheels or your rim), it's best to go ahead and have it towed. If there is a police officer on the scene, you can also ask them to assist you in determining if your car is safe to drive. In roadside situations, police officers are very friendly and they are always educated in these matters, plus their major concern is your safety as well as the safety of other drivers in our towns here in the Cary region.
3. Call your insurance carrier for roadside assistance services; many drivers have coverage that they are unaware of! If they are unable to help you in a timely manner, remember to save any receipts and documentation connected to your car's status, as you may be able to get your money back through your insurance company or roadside assistance business.
4. Make sure your car is properly prepared for the tow! Take thorough photographs of the damage and the crash area before your car is ever moved — and don't forget to include the inside of your vehicle as well. You should also take all of your personal assets and requirements out of your automobile before giving anyone else access to it.
5. Confirm that the tow truck that arrives is the one you requested — or, if you did not request it, that it is from a trustworthy company. Tow trucks and tow operators are always on the road, but this does not imply that they are approved business tow operators. When a tow company lacks integrity, they may even try to convince you that your car has to be towed even though it is still drivable. Proceed with care if a tow truck appears too soon at the site, yet you didn't contact it and you can't verify it's from a respectable company.
6. Tell the tow operator where you want/need your car to be dropped off at. You may have it towed to one of your insurance company's chosen repair facilities (which they usually arrange ahead of time), a repair facility of your choosing, or your favorite mechanic. It's critical to understand that you have the right to choose who can tow your vehicle and where it should be taken — a reputable tow truck service should not insist on taking your vehicle to a specific location unless the police provide directions, but a reputable tow company can usually give you a local recommendation if you'd like.
7. Carefully and completely study the papers issued by the Cary police and tow truck driver before signing or making any payment. The tow truck driver must (or should!) give you with an itemized invoice to evaluate, rather than a blank contract or work order. In general, this is a straightforward statement: "Rollback transport 17 miles for a light blue 2021 Nissan Rogue" Make certain that you are merely agreeing to pay to have your car towed to a site of your choosing, rather than signing a work order or committing to have your vehicle serviced by a certain facility. Never sign a contract that does not precisely define what you're paying for and verify where your car will be towed to, and, once again, retain a duplicate of any documentation pertaining to your vehicle to ensure your insurance company has everything they need to retrieve you any money you may be owed.
8. Confirm if the offered price for the services you need for your car is appropriate. If you're unsure, your insurer's claims department should be able to look into fair towing fees for you. Depending on where you reside, tow truck drivers may be required to adhere to regulated rates, and there may also be a maximum up-charge restriction. If you can't get in touch with your insurance provider over the phone, you should be able to obtain your local tow rates on their website.
9. We cannot emphasize this enough: save the receipt as well as any papers issued by the tow truck or Cary police. You'll almost certainly need to present it to your insurance carrier so that they can compensate you if your policy covers towing or other roadside troubles.
While these suggestions are based on broad standards that apply in most places, towing laws and regulations differ by state, county, and even city. It's usually a good idea to be informed of the towing rules in the area you're travelling in case your car has to be towed. If you have issues about your automobile insurance coverage or want to ensure that your policy covers towing, or roadside needs, you should contact your car insurance broker directly about your individual policy coverage, as neither the police nor the tow operator can actually address those questions factually.
